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This lecture discusses malpractice exposures associated with dental practice vulnerabilities. Emphasis will be placed on the most common practice management concerns including: building good patient rapport, proper documentation of patient care, dealing with difficult patients and the importance of informed consent. Hear the good, the bad and the ugly experiences other dentists have had, which could have or did result in a malpractice claim.
• Understand the importance of good communication with your patients;
• Understand why thorough chart documentation matters;
• When and how to appropriately deal with non-compliant patients; and,
• How to avoid inadvertently becoming a plaintiff’s expert.
BONUS: If you are a NORDIC customer, attend this program and earn 5% off on your policy rates!
Presenter: Melissa Moore Sanchez, CIC
Melissa Sanchez began her professional liability insurance career as a medical malpractice claims representative: working with hospitals, medical professionals and defense attorneys. She then went to work for a prominent Pacific Northwest medical and dental malpractice carrier for 17 years as a senior marketing representative. Currently she is the Manager for Northwest Dentists Insurance Company, providing professional liability insurance and risk management services to dentists in the northwest.
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